Our "Hep Cat" mug is cool and customizable, making it the perfect addition to any morning routine. With several styles, colors and features to choose it's easy to make your purrfect cup. Add text for a more personal design. Each sale shares profits directly with Stray Rescue of St. Louis. Due to our sublimation process the design stays vivid forever and is dishwasher and microwave safe.
********* HOW TO ORDER *******
◈◈◈1. Customize
◈ Choose the size you prefer.
12ounce or 15 ounce
◈Choose your mug colors.
All white mugs or
White mugs with blue handles and inner cups
◈ Have an idea that isn't an option?
Message Us! We love to collaborate with your imagination!
◈Buying as a gift?
Make sure to mark this accordingly so we ensure the invoice and any other order specific materials are kept out of the package.
◈If choosing gift wrapping, or having it delivered directly to the recipient, we highly recommend adding our Photo Proof Add-On.
Details for that service can be found in the listing link below.
https://bit.ly/FCphotoproof
◈◈◈ 2. Shipping
◈ Select the processing and shipping speeds that best fit your needs.
48hr - defaultt processing time
24hr - If this is not an option in the drop down listing, this link will take you to the Rush Processing listing. 🔗www.etsy.com//listing/1433641567
◈ Our default shipping is 3-5 days.
If you are time sensitive, we highly recommend you select Expedited Shipping at checkout, as there is always the possibility of shipping delays which are out of our control. For more on shipping situations and policies please refer to our FAQs.
** B E F O R E C H E C K - O U T **
◈You'll want to make sure to double check any personalization boxes your items may have
incorporated. (if applicable). This includes using commas to separate line breaks in personalized texts. What is written in the personalization box is what will be added to your mug.
◈If you are planning on purchasing additional products or services through our shop, make sure they are in your cart prior to checkout. We often have discounts and sales which are based on order size or item count and these special promotions cannot be applied over separate purchases.
*** P O S T C H E C K - O U T ***
◈ You’ve completed your order and can not only expect to receive a unique one-of-
a-kind item, just by ordering you’ve helped to rescue animals in need. You will be
receiving update messages directly from us throughout the process.
◈ We encourage you to head on over to our Instagram to connect further. We love to post exclusive discount codes, behind the scenes content and sneak peaks of the orders we’re
working on!
Instagram.com/thecarecouture
****SUBLIMATION VS PERANENT VINYL****
----> INFUSIBLE INK/ SUBLIMATION: Unless otherwise noted, all of our products use this form. This s a special process in which your design is heat infused into the pores of the product, forming a
lifelong indestructible mark on the item.
----> PERMANENT VINYL: This material is a super strong Premium vinyl which is applied to the surface of a product. Over a 72hr period the vinyl is fused to the product's surface for up to 3 years. It is dishwasher/microwave safe but does need a bit of extra care, using a gentle cycle in your dishwasher for example. Permanent Vinyl has been known to last much longer than 3 years with infrequent use and handwashing.
Shipping from United States
Processing time
1-2 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
Your data in never shared with any agency or group outside of FaunaCare / Etsy. In some cases you may be invited to join our newletter in which case your email address would be utilized by FaunaCare exclusively and only upon your advance consent and approval.
Frequently Asked Questions
Do you accept returns, exchanges or alterations after delivery?
Our goal is to provide you with a quality handmade gift which you or your loved one will cherish for years to come. With that said, if you are unhappy with the item in any way we ask you to reach out to us immediately. Returns cannot be granted in every situation, due to the personalized nature of item, this policy varies on a case to case basis. In every situation, we will devote ourselves to finding a solution which brings you the most satisfaction we can.
What if I change my mind? Can I cancel the order before it ships?
Absolutely! We want our customers to be excited for shipping and passionate about their product. If you change your mind at any time within the first 12 hours, we will cancel the order. Due to our efficient processing and the handmade nature of our products we cannot accept cancelations, for any reason, more than 12 hours after ordering.
Do you send photos before you ship items?
Due to the volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We do have a photo proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer
items on our Instagram @thecarecouture
Do you offer refunds under any circumstances?
Due to the personalized nature of items, this policy can only be assessed on a case by case basis. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. **Any damage must be reported to our shop within 24hrs of delivery
Do you offer rush production?
All orders will be processed in our standard 48 hours. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 24 hours.
What if my package is delayed/lost in transit or stolen?
CareCouture is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping
carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.
What if I don't respond to my photo proof?
If we do not get a response on approvals of proofs of custom orders, we will wait for 48 hours and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.
My order did not reach me on time. Can I return it?
Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.