Printable Pet Adoption Form

Frequently Asked Questions

Do you accept returns, exchanges or alterations after delivery?

Our goal is to provide you with a quality handmade gift which you or your loved one will cherish for years to come. With that said, if you are unhappy with the item in any way we ask you to reach out to us immediately. Returns cannot be granted in every situation, due to the personalized nature of item, this policy varies on a case to case basis. In every situation, we will devote ourselves to finding a solution which brings you the most satisfaction we can.

What if I change my mind? Can I cancel the order before it ships?

Absolutely! We want our customers to be excited for shipping and passionate about their product. If you change your mind at any time within the first 12 hours, we will cancel the order. Due to our efficient processing and the handmade nature of our products we cannot accept cancelations, for any reason, more than 12 hours after ordering.

Do you send photos before you ship items?

Due to the volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We do have a photo proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer
items on our Instagram @thecarecouture

Do you offer refunds under any circumstances?

Due to the personalized nature of items, this policy can only be assessed on a case by case basis. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. **Any damage must be reported to our shop within 24hrs of delivery

Do you offer rush production?

All orders will be processed in our standard 48 hours. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 24 hours.

What if my package is delayed/lost in transit or stolen?

CareCouture is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping
carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

What if I don't respond to my photo proof?

If we do not get a response on approvals of proofs of custom orders, we will wait for 48 hours and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

My order did not reach me on time. Can I return it?

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.